Meet our Team

Meet Steve Jackson, the visionary leader and President of Jackson Automotive Group. Steve's journey in the automotive industry began as an employee at a car dealership, where his passion for cars and dedication to customer satisfaction were evident from the start. Over the years, Steve's hard work and entrepreneurial spirit propelled him to ownership of several dealerships across multiple states. As the President, Steve has built a family business centered around the success of his employees and the community. He understands the importance of fostering a supportive and inclusive work environment where employees can thrive and grow professionally. Steve is known for his hands-on approach and commitment to providing exceptional service to customers. Beyond business success, Steve is deeply committed to giving back to the community. He believes in the importance of corporate social responsibility and actively supports various community initiatives and charitable causes. What sets Steve apart is his dedication to creating a culture of excellence and integrity within his dealerships. He leads by example, instilling values of honesty, respect, and hard work in all aspects of the business. Steve's passion for the automotive industry, combined with his commitment to excellence and community involvement, make him a respected leader and role model.

Meet Barbara Jackson, the compassionate and knowledgeable Vice President of Jackson Automotive Group. With a rich background in the automotive industry, Barbara brings a wealth of experience and expertise to her role. Having worked in the automotive industry for years, Barbara has developed a deep understanding of the business and its intricacies. Her vast knowledge allows her to make informed decisions that drive the success of the multiple dealerships across several states. Beyond her professional accomplishments, Barbara's heart shines brightest when it comes to her family, her community, and her faith. She is deeply committed to her loved ones, always putting their well-being and happiness first. Barbara's dedication to her family extends to her dealership, which she and her husband have built as a family-owned and driven establishment. Barbara's strong sense of community and faith are evident in her actions. She believes in giving back and making a positive impact in the lives of others. Through various philanthropic efforts and community initiatives, Barbara and her husband have created a dealership foundation rooted in family values and driven by a desire to serve others. What sets Barbara apart is how she inspires those around her to uphold the same values of compassion, integrity, and service.

Meet Mary, our dedicated Human Resources Manager. While she may work behind the scenes, Mary plays a vital role in keeping our dealership running smoothly and ensuring the well-being of our staff. As the Human Resources Manager, Mary oversees several dealerships within the Jackson Automotive Group, ensuring that all HR processes and procedures are effectively implemented and maintained. She is responsible for recruiting, training, and supporting our team members, as well as handling employee relations and compliance matters. Mary's expertise in human resources management and her commitment to the well-being of our staff make her an invaluable asset to our team. She works diligently to create a positive work environment where every team member feels supported and valued. What sets Mary apart is her dedication to excellence and her compassionate approach to HR management. She is always available to listen to the concerns of our staff and provide guidance and support when needed.

Meet Tony, the guiding force behind our Sales team. As one of our Sales Manager, Tony embodies the qualities of a great leader and mentor, providing invaluable support and guidance to our team. With a wealth of knowledge and expertise, Tony is dedicated to ensuring that our customers receive the best solutions for their needs. He takes the time to understand each customer's unique requirements and works to provide them with the information and support they need to make informed decisions. Tony's commitment to customer satisfaction is unwavering. He believes in always going the extra mile to ensure that our customers receive the best information and service possible, no matter what they may need. As a leader and mentor, Tony plays a crucial role in shaping the success of our Sales team. His leadership style is characterized by integrity, empathy, and a genuine desire to see others succeed. Experience the difference of working with a Sales Manager who is not only extremely knowledgeable but also deeply committed to your satisfaction.

Meet Cory, our dedicated Service Advisor. With a blend of expertise and kindness, Cory is committed to ensuring that every customer receives top-notch service and care. As a Service Advisor, Cory's priority is the safety, reliability, and enjoyment of your vehicle. He takes the time to understand your concerns and needs, working diligently to ensure that your vehicle receives the attention it deserves. What sets Cory apart is his genuine approach to customer service. He believes in creating human connections before business transactions, treating every customer like family. Cory remembers his customers and is always available to lend a helping hand whenever needed. With Cory by your side, you can trust that your vehicle is in good hands. He is dedicated to providing you with the best service possible, ensuring that you drive away feeling confident and satisfied. Experience the difference of working with a Service Advisor who is not only knowledgeable and kind but also deeply committed to your safety and satisfaction.

Allow us to introduce Rachel, one of our Service Advisors whose infectious laughter and unwavering dedication brighten our days. With a heart brimming with motivation and a spirit eager to help, Rachel is the epitome of what it means to go above and beyond for our customers. As a Service Advisor, Rachel's primary mission is ensuring that each customer who walks through our doors receives the highest level of care and attention. Rachel's commitment to excellence goes beyond just providing top-notch service; she's also a fountain of knowledge, ready to answer any questions you may have and ensure that you leave with a clear understanding of your vehicle's needs. Her unwavering dedication and genuine warmth make her an invaluable asset to our service center. With Rachel by your side, you can trust that you'll receive not only the highest level of care but also a healthy dose of laughter along the way.

Meet Trent, one of our knowledgeable Service Advisor. Trent plays a pivotal role in ensuring that our customers have a seamless and enjoyable service experience. As a Service Advisor, Trent assists customers with check-ins and provides support for your vehicle services, ensuring that their vehicles receive prompt attention and care. His exceptional people skills and customer service orientation make him a valuable asset to our team. Trent's positive attitude is contagious, and he approaches every interaction with warmth and enthusiasm. Whether he's greeting customers as they arrive or providing assistance with service inquiries, Trent's friendly demeanor never fails to leave a lasting impression. What sets Trent apart is his genuine dedication to customer satisfaction. He goes above and beyond to ensure that every customer feels valued and appreciated during their visit to our dealership.

Meet Peyton, the friendly and knowledgeable Service Customer Care Representative. As one of the first voices you'll hear when setting your appointment, Peyton is dedicated to providing exceptional service and support to our valued customers. Peyton's deep understanding of our products and services allows her to listen attentively to each customer's needs. Whether you're scheduling an appointment or seeking assistance with service inquiries, Peyton takes the time to ensure that every customer receives the attention and care they deserve. With a commitment to great customer service, Peyton consistently goes above and beyond to make sure our customers are always taken care of. Her dedication to ensuring customer satisfaction is evident in every interaction, leaving customers feeling confident and well-supported. Outside of work, Peyton has a heart for charities and community involvement. She volunteers at our many volunteer work events, contributing her time and efforts to make a positive impact in our community. Peyton's knowledge, dedication, and compassionate nature make her a great resource for both customers and colleagues alike.

Meet Dustin, our esteemed Senior Master Technician and Shop Foreman. With unmatched expertise and years of experience, Dustin sets the standard for technical excellence within our dealership.

As one of the most seasoned members of our team, Dustin is a trusted resource and mentor for younger technicians. His patient teaching style and dedication to sharing knowledge ensure that our team continues to grow and develop under his guidance.

What sets Dustin apart is not only his skill, but his unwavering commitment to both his craft and his colleagues. Despite his vast experience, he approaches each day with humility, a willingness to help, and a sense of humor that fosters camaraderie and a positive work environment.

We are proud to have Dustin leading our team. His expertise, mentorship, and dedication to teamwork play a vital role in our dealership’s success every day.

Meet Conor, one of our beloved technicians. With a perpetual smile and boundless enthusiasm, Conor is a cherished member of our team, spreading positivity wherever he goes. Driven by a passion for learning and growth, Conor approaches each day with eagerness and determination. His enthusiasm for his work is infectious, inspiring those around him to strive for excellence. As a skilled technician, Conor embraces new challenges with confidence and dedication. Whether it's diagnosing complex issues or performing routine maintenance, Conor consistently exceeds customer expectations, ensuring that every vehicle receives the highest level of care. Beyond his technical proficiency, Conor's warm personality and genuine care for others make him a favorite among customers and colleagues alike. We are grateful to have Conor as part of our team.

Meet Alex, our skilled Technician, whose dedication and commitment to excellence shine through in every task he undertakes. Since joining our dealership, Alex has continually expanded his skill set and proven himself to be a valuable asset to our team. As a Technician, Alex brings a focused and dedicated approach to his work, ensuring that each vehicle entrusted to our care receives meticulous attention and service. With his excellent communication skills and easy-going demeanor, Alex fosters positive interactions with both customers and colleagues, creating a welcoming and efficient atmosphere in our service department. Beyond his technical proficiency, Alex is known for going above and beyond to exceed customer expectations. His kind-hearted nature and genuine concern for the well-being of our customers and their vehicles make him a trusted member of our team. Experience the exceptional service and attention to detail provided by Alex and our dedicated team of professionals. Whether it's routine maintenance or complex repairs, you can rely on Alex to ensure that your vehicle receives the highest level of care possible.

Wrangler is an exceptional Express Technician who plays a vital role in ensuring your vehicle receives top-notch care. Known for his hard work and dedication, Wrangler is a valued member of our team. His positive attitude and kindness make him a joy to be around. Wrangler takes great pride in his work, ensuring that every vehicle he services is handled with precision and attention to detail. He collaborates closely with his team to maintain a high standard of consistent, reliable service that you can trust. Beyond his technical skills, Wrangler’s genuine care for people shines through in everything he does. Whether it’s making sure your car is running smoothly or simply greeting you with a friendly smile, Wrangler is here to make your experience seamless and stress-free.

Meet Craig, a seasoned and invaluable member of our Parts Department. Craig serves as our dedicated Parts Manager, offering his wealth of knowledge and unwavering assistance to technicians, staff members, and customers alike. With his years of experience and deep understanding of our inventory, Craig is a trusted resource for anyone in need of parts-related assistance. Whether you're a technician troubleshooting a repair, a staff member seeking inventory guidance, or a customer searching for a specific part, Craig is always ready to lend a helping hand. Craig's dedication to his role is evident in his willingness to go above and beyond to assist others. He takes the time to ensure that every interaction is met with kindness, patience, and thorough support. Craig brings a wealth of experience and expertise to his role, making him an invaluable asset to our team.

Meet Jason, an integral member of our Parts Department. Jason plays a crucial role as a Parts Advisor, utilizing his extensive knowledge and expertise to assist our customers, technicians, and service advisors in finding the exact parts they need. With Jason's guidance, our customers can rest assured that they will receive the right parts for their vehicles, ensuring optimal performance and satisfaction. He is dedicated to providing excellent service, always going above and beyond to meet the needs of our customers. What sets Jason apart is his willingness to help and his generosity with his time. Whether it's answering questions, locating specific parts, or offering advice, Jason is always ready to lend a hand and ensure that our team and customers have everything they need. Jason's commitment to excellence and his invaluable contributions make him a key team member in our Parts Department. His dedication to customer satisfaction and his willingness to go the extra mile ensure that our customers receive the highest level of service and support.

Meet Nora, one of our delightful Parts Associates. Nora's kindness and professionalism make her a standout member of our team, ensuring that every customer receives a warm welcome. As a Parts Associate, Nora goes above and beyond to make customers feel appreciated and valued from the moment they arrive. Her sweet demeanor and genuine smile create a welcoming atmosphere that sets the tone for a positive dealership experience. Nora's dedication to her role is unwavering, even in the face of challenges. Whether it's braving the elements or managing a busy day, Nora's commitment to hard work and professionalism never wavers. Her positive attitude and strong work ethic shine through in everything she does. What sets Nora apart is her genuine kindness and compassion. She genuinely cares about each customer and goes out of her way to ensure their needs are met. Her dedication to providing exceptional service is evident in every interaction. We're fortunate to have Nora as part of our team. She is an invaluable asset to our dealership.

“Love—it’s what makes a Subaru, a Subaru.”

My name is Vincent Lopez, and I bring a true jack-of-all-trades attitude to my role as a Subaru Love Encore Delivery Specialist at Subaru of Albany. I enjoy wearing many hats—educator, problem-solver, tech guide, and customer advocate—to make sure every guest leaves confident, informed, and excited about their Subaru.

From walking customers through vehicle features and safety technology to answering questions long after delivery day, I pride myself on being adaptable, approachable, and detail-oriented. I’m always eager to learn something new and help others do the same, whether that means explaining infotainment systems, pairing devices, or sharing tips that make ownership easier and more enjoyable.

When I’m not indoors, you’ll most likely find me outdoors taking part in my many outdoor activities—a passion that aligns perfectly with the Subaru lifestyle and helps me connect with customers who love adventure as much as I do.

Above all, I believe great service comes from versatility, patience, and genuine care—and I strive to make every Subaru Love Encore experience feel personal, supportive, and memorable.